Please wait up to 48 hours for your images to be viewable online. Please also ensure that you are entering the number or letter, which are case sensitive.
Call or email us and we will confirm your unique access code. To help, please include your name, pupils name, pupils school and which class they are in.
We are very careful about our storage and how we store images and data. As such, any images more than a year old may have been backed up on our server using a new code. Please either call or email us with your child’s information and we will soon provide you with a new code.
We aim to dispatch all orders to you within five working days*, which is then delivered second class by Royal Mail. We can track these deliveries.
*Please note that this timeline may increase to up to 28 working days in peak seasons or issues out of our control.
Simply call our freephone help desk on 01636 370 550. Lines are open Mon- Fri 9-5.
If you’d like any more information please don’t hesitate to get in contact with us - we'd be more than happy to help.